MedSift Privacy Policy

Purpose

Purpose: MedSift collects essential information during onboarding, such as email, name, phone number, and location. Users can also set up their medical records on the platform. These records are encrypted. The collected registration data is used primarily for search assistance and user identification. Users have the option to share their medical records with service providers. MedSift ensures end-to-end encryption on all chats and takes measures to protect sensitive health information on our platform.

Key Elements:

1. Types of Data Collected:
   • Personal Information: Email, name, phone number, location.
   • Medical Information: Medical history, records set up by users.
   • Usage Data: Search history and other interactions within the platform.
2. How Data is Collected:
   • Registration: Basic personal information is collected during the onboarding process.
   • Consultations and Prescriptions: Medical information may be collected during consultations and prescription setups.
   • User Interactions: Data from searches and other interactions on the platform.
3. Purpose of Data Collection:
   • User Identification: To uniquely identify users and provide personalized experiences.
   • Service Improvement: To enhance the quality and functionality of our services.
4. Data Sharing and Third-Party Access:
   • User-Authorized Sharing: Users can choose to share their medical records with healthcare providers.
   • Legal Compliance: Data may be shared with government authorities upon receipt of a court order.
5. Data Storage and Security Measures:
   • Cloud Security: All data is securely stored on cloud servers with stringent security measures.
   • End-to-End Encryption: All chats are encrypted to ensure privacy.
   • Data Retention: Chats are stored to facilitate future requests.
6. User Rights:
   • Creation and Access: Users can create, access, and view their personal and medical data.
   • Correction and Deletion: Users have the right to correct or delete their data.
   • Sharing: Users can control the sharing of their medical records with third parties.

Contact Information for Privacy Concerns:

If you have any privacy concerns, please contact us at: medsifftng@gmail.com

Terms of Service (ToS)

Purpose

The telemedicine process on MedSift is designed to enable health seekers and hospitals to engage the services of consultant doctors irrespective of distance. Doctors can set their availability, and patients can book appointments for telemedicine consultations, making healthcare more accessible, especially in emergencies.

Key Elements:

1. Acceptance of Terms:
   • Service providers and health seekers must read and accept the terms and conditions when setting up bookings and making payments, respectively.
2. Description of Services:
   • Service providers must provide a clear and accurate description of their services.
3. User Responsibilities and Restrictions:
   • Users choose the service provider of their choice and decide when and if to share their medical records with the service provider. Users should turn off the EMR (Electronic Medical Records) feature when done.
   • Doctors are responsible for providing detailed prescriptions after the consultation via the prescription box or chat in case of technical issues.
4. Account Creation and Management:
   • Users can create a service provider account if they have the required licenses.
5. Intellectual Property Rights:
   • All intellectual property rights related to the MedSift platform and its content are owned by MedSift or its licensors. Users are granted a limited license to use the platform in accordance with these terms.
6. Termination of Service:
   • The doctor can cancel an appointment, and the full payment will be returned to the client.
   • A client can cancel an appointment; however, a percentage of the payment will be forfeited if the cancellation occurs after the service provider has approved the booking.
7. Dispute Resolution:
   • MedSift should be contacted for disputes arising from transactions conducted fully on the MedSift platform. For failed transactions, disputes will be settled with the user's bank.

Process Details:

• Doctor's Availability: Doctors set their availability on their calendar.
• Booking Process: Health seekers can view available days, select the telemedicine option, make the booking payment, and the request is sent to the doctor. The doctor must accept the booking within 30 minutes, or the payment will be reverted to the user.
• Appointment Confirmation: Upon approval, the doctor provides a virtual meeting link, and the client is notified.
• Service Completion: During the consultation, the client provides a service delivery code to the doctor, which activates service completion and release of payment held in escrow to the doctor.

Contact Information for Privacy Concerns:

If you have any privacy concerns, please contact us at: medsifhg@gmail.com

Medical Disclaimers

1. Not a Replacement for Emergency Care:
   • MedSift is not a substitute for emergency medical care. In the event of a medical emergency, users should contact emergency services immediately.
2. Not a Health Service Provider:
   • MedSift does not provide medical, diagnostic, or treatment services. The platform facilitates communication and appointment scheduling between healthcare professionals and patients.
3. No Partnership with Health Service Providers:
   • MedSift is not in partnership, affiliation, or endorsement arrangement with any health service providers. Healthcare professionals using the MedSift platform are independent practitioners and are not employees or agents of MedSift.
4. Technological Platform:
   • MedSift is a technological platform that provides tools for healthcare professionals to connect with their clients. MedSift's role is limited to providing the infrastructure to facilitate these interactions.
5. Independent Professional Judgment:
   • Healthcare professionals using the MedSift platform exercise their own professional judgment. MedSift does not influence or interfere with the advice, treatment, or services provided by healthcare professionals.
6. No Warranties:
   • MedSift makes no warranties or representations regarding the quality, effectiveness, or accuracy of the medical advice or services provided by healthcare professionals on the platform.
7. Liability Limitation:
   • MedSift is not liable for any damages, losses, or injuries arising from or related to the use of the platform, including but not limited to the quality of care provided by healthcare professionals, technical issues, or delays in communication.
8. User Responsibility:
   • Users are responsible for verifying the credentials, qualifications, and suitability of healthcare professionals they choose to consult through the MedSift platform.
9. Informed Consent:
   • By using the MedSift platform, users acknowledge and accept that MedSift's role is limited to facilitating communication and does not extend to the provision of medical care. Users consent to the use of telemedicine services with the understanding of these limitations.

Cookie Policy

Purpose

This Cookie Policy details the use of cookies and similar technologies on the MedSift app to enhance user experience, perform analytics, and ensure the smooth functioning of our platform.

Key Elements:

1. Types of Cookies Used:
   • Session Cookies: These are temporary cookies that remain in your browser until you close it. They help maintain the continuity of your session on the MedSift app.
   • Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences and login information for future visits.
   • Third-Party Cookies: These cookies are placed by third-party service providers to perform functions such as analytics and advertising. MedSift uses these to gather data on app usage and improve services.
2. Purpose of Cookies:
   • User Experience: Cookies help in providing a seamless and personalized user experience by remembering your settings and preferences.
   • Analytics: Cookies allow MedSift to collect data on user interactions, enabling us to improve the functionality and performance of the app.
   • Functionality: Cookies are used to ensure that essential features of the app work correctly and efficiently.
3. Managing or Disabling Cookies:
   • Cookie Settings: Users can manage or disable cookies through their browser settings. Most browsers allow users to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored.
   • Adjust Approvals: Within the MedSift app, users can adjust their cookie preferences through the settings menu, where they can opt-in or opt-out of different types of cookies.
4. Consent for Cookie Usage:
   • User Consent: By using the MedSift app, you consent to the use of cookies as described in this policy. Users are prompted to accept cookies when they first use the app, and they have the option to manage their cookie preferences at any time.

Limitations & Disclaimers:

• No Guarantee of Functionality Without Cookies: Certain features of the MedSift app may not function correctly or efficiently without the use of cookies. By disabling cookies, users accept that their experience on the app may be compromised.
• Third-Party Cookie Disclaimer: MedSift does not control third-party cookies and is not responsible for the privacy practices of third-party service providers. Users are encouraged to review the cookie policies of these third parties.
• Changes to Cookie Policy: MedSift reserves the right to update or modify this Cookie Policy at any time. Users will be notified of any significant changes, and continued use of the app constitutes acceptance of the updated policy.
• Limitation of Liability: MedSift is not liable for any issues or damages resulting from the use of cookies, including those placed by third-party service providers. Users accept the inherent risks of using cookies on digital platforms.

Data Protection Policy

Purpose

This Data Protection Policy outlines the measures MedSift takes to protect user data from unauthorized access and breaches. We employ advanced cloud cluster security architecture, along with a range of other protective measures to ensure the safety and integrity of user data.

1. Data Encryption Methods:

• Encryption in Transit: All data transmitted between users and the MedSift platform is encrypted using industry-standard protocols (e.g., TLS/SSL) to prevent interception.
• Encryption at Rest: User data stored on our servers is encrypted using advanced encryption standards (AES-256) to protect it from unauthorized access.

2. Access Control Mechanisms:

• User Authentication: Strong authentication methods, such as multi-factor authentication (MFA), are used to verify the identity of users accessing the platform.
• Role-Based Access Control (RBAC): Access to sensitive data is restricted based on the user's role within the organization, ensuring that only authorized personnel can access specific information.
• Least Privilege Principle: Users are granted the minimum level of access necessary to perform their duties, reducing the risk of unauthorized data access.

3. Regular Security Audits:

• Internal Audits: Regular internal security audits are conducted to assess the effectiveness of our data protection measures and identify potential vulnerabilities.
• External Audits: Independent third-party security audits are performed periodically to ensure compliance with industry standards and best practices.

4. Breach Notification Procedures:

• Incident Response Plan: A comprehensive incident response plan is in place to quickly and effectively address data breaches and other security incidents.
• Notification Protocol: In the event of a data breach, affected users will be notified promptly, and the appropriate regulatory authorities will be informed in accordance with applicable laws and regulations.

5. Employee Training on Data Protection:

• Regular Training: All employees receive regular training on data protection policies, procedures, and best practices to ensure they understand their role in safeguarding user data.
• Awareness Programs: Ongoing awareness programs are conducted to keep employees informed about the latest security threats and the importance of data protection.

Limitations & Disclaimers:

• Limitation of Liability: MedSift implements rigorous data protection measures; however, no system can be completely secure. MedSift is not liable for any unauthorized access to or loss of user data despite our best efforts.
• User Responsibility: Users are responsible for maintaining the security of their login credentials and immediately reporting any suspected unauthorized access to their accounts.
• Policy Changes: MedSift reserves the right to update or modify this Data Protection Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated policy.
• Third-Party Services: MedSift is not responsible for the data protection practices of third-party service providers integrated into our platform. Users should review the privacy policies of these providers.
• Compliance with Laws: MedSift complies with all applicable data protection laws and regulations. Users acknowledge that our data protection measures are designed to meet legal requirements but cannot guarantee absolute protection.

MEDSIET INDEMNITY POLICY

Purpose

Medsift is a technology platform facilitating interactions between healthcare service providers and healthcare seekers. While Medsift assists in addressing complaints and resolving disputes, all users and service providers are solely responsible for their actions on the platform.

SERVICE PROVIDERS INDEMNITY OBLIGATIONS

Indemnity Obligations

Doctors, Pharmacies, Diagnostic Centers, Blood Banks and Hospital, with Service Providers ("Providers") agree to indemnify, defend, and hold harmless Medsift, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs (including reasonable attorneys' fees), and expenses arising from or related to:

• Platform Conduct: All actions and interactions conducted on the platform, ensuring compliance with professional and ethical standards.
• Treatment Procedures: The accuracy, safety, and appropriateness of medical treatments, procedures, or advice provided.
• Information Authenticity: The truthfulness, completeness, and validity of all submitted credentials, qualifications, and service details.
• Regulatory Compliance: Adherence to all applicable laws, rules, and guidelines set by governing medical, diagnostic, pharmaceutical, or blood bank councils. Providers indemnify Medsift against any violations of regulatory or professional standards.
• Appointment Management: The scheduling, execution, and fulfillment of booked appointments, including punctuality, availability, and follow-up care.
• Service Quality: The standard of care provided, ensuring it meets or exceeds industry expectations.
• User Reviews & Ratings: Any claims (including defamation, libel, or reputational harm) arising from patient feedback, ratings, or public reviews.
• Account Suspension or Termination: Medsift reserves the right to suspend or terminate accounts for policy violations. Providers indemnify Medsift against any claims resulting from such actions. Medsift will communicate with affected Providers before or after enforcement, depending on the violation's severity.

HEALTHCARE SEEKERS INDEMNITY OBLIGATIONS

Healthcare Seekers ("Users") shall indemnify, defend, and hold harmless Medsift, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs (including reasonable attorneys' fees), and expenses arising out of or related to:

1. User Responsibilities & Liabilities

• Accuracy of Shared Information: Users are solely responsible for the truthfulness, security, and completeness of personal and medical information provided to service providers via the platform.
• Account Security & Unauthorized Access: Users shall bear all risks related to:
  • Data loss or account breaches due to hacking, phishing, or unauthorized access.
  • Lost, stolen, or compromised devices leading to account misuse.
  • Disclosure or mishandling of login credentials (e.g., passwords, authentication codes).
• System Failures & Data Loss: Medsift is not liable for data loss caused by platform outages, cyberattacks, or technical failures. Users waive claims against Medsift for such incidents.
• Account Suspension/Termination: Medsift reserves the right to suspend or terminate accounts for policy violations. Users indemnify Medsift for any claims arising from such actions. Communication will be provided before or after enforcement, depending on violation severity.

2. Key Elements of the Indemnity Policy

A. User Indemnity Obligations

1. Users agree to indemnify Medsift for any claims resulting from:
   • Misuse of the platform.
   • Violations of Medsift's Terms of Service.
   • Damages caused by their actions or omissions on the platform.

B. Company Liability Limitations

1. Medsift disclaims liability for:
   • Direct, indirect, incidental, special, or consequential damages.
   • Inability to use the platform or reliance on its content.
2. Medsift's maximum liability (if applicable) shall not exceed the total fees paid by the user in the one (1) month preceding the incident.

C. Scope of Indemnity

1. Applicability: Covers all platform users (e.g., doctors, service providers, healthcare seekers).
2. Covered Actions: Includes but is not limited to:
   • Information sharing, appointment scheduling, and service delivery.
   • Accuracy of user-provided data and service quality.
   • Consequences of reviews, ratings, or account modifications.

RIGHT TO OFFER SERVICES & COMPLIANCE OBLIGATIONS

1. Service Compliance Requirement

All services listed on the Medsift platform—including medical treatments, diagnostic procedures, pharmaceutical services, and blood bank operations—must strictly adhere to:

• The approvals, guidelines, and regulations of the service provider's respective governing council (e.g., medical boards, pharmaceutical authorities).
• All applicable local, national, and professional standards governing their field of practice.

By offering services on Medsift, providers warrant and represent that their listings:

• Are legally authorized under their jurisdiction.
• Comply with all ethical, safety, and procedural standards of their profession.
• Do not misrepresent qualifications, scope of practice, or service outcomes.

2. Service Provider Indemnity Obligations

Providers shall indemnify, defend, and hold harmless Medsift, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

A. Regulatory Non-Compliance

• Violations of rules, guidelines, or standards set by governing bodies in their field.
• Breaches of procedural or regulatory requirements (e.g., unauthorized procedures, off-label drug use).

B. Legal & Disciplinary Consequences

• Fines, penalties, or sanctions imposed by regulatory authorities due to non-compliance.
• Misrepresentation of credentials, qualifications, or service capabilities.
• Patient harm resulting from failure to meet safety or care standards.

C. Platform Limitations

• Medsift does not verify the compliance of listed services. Providers bear sole responsibility for ensuring adherence to all laws and standards.
• Medsift is not liable for consequences of provider non-compliance, including but not limited to:
  • Suspension of licensure.
  • Legal actions by patients or authorities.
  • Fraudulent or misleading service claims.

MEDSIFT REFUND & CANCELLATION POLICY

At MedSift, we prioritize transparency and flexibility for our users. This policy outlines your rights and responsibilities regarding subscriptions, payments, and cancellations.

1. Free Trial Period

• Standard Trial: 7-day free trial upon registration (no charges applied).
• Extended Trial: Using a referral code grants an additional 21 days (total 30-day free trial).

2. Subscription Activation & Billing

• Automatic Enrollment: Your paid subscription begins immediately after the trial ends. Charges apply to your linked payment method.
• Avoid Charges: Cancel anytime before the trial ends to prevent billing.

3. Cancellation Terms

• After Billing Starts:
  • No refunds for processed payments.
  • Cancellation takes effect at the next billing cycle; access continues until then.
• How to Cancel: Via your account settings or by contacting support.

4. Plan Changes

Action	Effect	Billing Adjustment
1. Upgrade Plan	Immediate access to higher-tier features.	Prorated credit from current plan applied.
2. Downgrade Plan	Changes apply at the next billing date.	No mid-cycle adjustments; current plan continues until renewal.

5. Payment Security (Escrow System)

• Client Protection: Funds are held securely until service completion.
• Service Provider Payment: Released only after the client provides a verification code confirming satisfactory service.

6. No-Refund Policy

• All subscription fees are non-refundable once charged, including:
  • Unused portions of billing periods.
  • Plan downgrades mid-cycle.
  • Account cancellations after billing.

7. Contact Support

For assistance:

• Email: [www.medsift.ng]
• Response Time: Within 24–48 hours.

Medsift Acceptable Use Policy

This Acceptable Use Policy (AUP) outlines the guidelines and restrictions for the use of Medsift's platform. By accessing or using Medsift, you agree to comply with this policy, which aims to ensure a safe and lawful environment for all users.

a. Purpose of Medsift

Medsift is a technology platform designed to connect healthcare service providers with their clients. Medsift does not offer medical services or advice and is not a healthcare provider, financial app, HMO, or an agent for any healthcare organization. Our platform is strictly a facilitator for service providers to deliver healthcare services to clients.

b. Prohibited Uses

The following activities are strictly prohibited on the Medsift platform:

• Misrepresentation: Users must not falsely represent Medsift as a healthcare provider, financial service, or health maintenance organization (HMO). Medsift provides technology infrastructure only and does not offer medical or financial services.
• Natural Herb Medication Services: Medsift does not support or facilitate the promotion or sale of natural herb or alternative medicine products or services. Any healthcare service provider offering such services may not use Medsift's platform.
• Illegal Activities: Users must not engage in any illegal, fraudulent, or harmful activities, including but not limited to false advertising, data breaches, or the unauthorized sharing of personal health information (PHI).
• Unauthorized Transactions: Medsift is not a financial intermediary or agent for any healthcare transactions. The platform's escrow system is designed to ensure secure payments between clients and service providers, but users must not exploit the platform for unauthorized or illegal transactions.

Responsibilities of Service Providers

Healthcare service providers using Medsift must adhere to all relevant regulations and standards within their respective fields. Medsift is not responsible for the quality or legality of the services provided through the platform. Providers are solely responsible for ensuring that their services comply with all applicable laws and professional standards.

c. Platform Security

Users must not:

• Attempt to access, tamper with, or disrupt Medsift's platform, databases, or security features.
• Introduce viruses, malware, or any harmful code to the platform.
• Attempt to gain unauthorized access to another user's account or data.

Medsift takes security seriously, and any breach or attempt to compromise the platform's integrity will result in immediate termination of access and possible legal action.

d. Data Privacy and Protection

Medsift complies with relevant data protection regulations, but users are also responsible for safeguarding their own accounts and any personal or client data they handle. Users must not use the platform to collect, store, or share personal information in violation of any privacy laws.

e. Limitation of Liability

Medsift does not assume responsibility for any damages, losses, or liabilities arising from the use of its platform. The platform provides a venue for healthcare service providers and clients to interact, but Medsift is not liable for the outcomes of any service provided. Users engage with service providers at their own risk.

f. Violations of Policy

Medsift reserves the right to suspend or terminate the accounts of users found in violation of this Acceptable Use Policy. In cases of severe misconduct, legal action may also be taken.

g. Modifications to Policy

Medsift reserves the right to modify or update this Acceptable Use Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.

Medsift Security Policy

Purpose

The purpose of this policy is to ensure that all data, including personal and health-related information, is securely stored, processed, and transmitted on the Medsift platform. We employ industry-standard practices to protect both our platform and users from cyber threats and vulnerabilities.

Data Protection and Privacy

• Encryption: All sensitive data, including personal health information (PHI) and payment details, is encrypted using strong encryption protocols both in transit and at rest.
• Access Control: Access to user data is restricted to authorized personnel only using Role-Based Access Control (RBAC).
• Multi-Factor Authentication (MFA): Required for both users and administrators to add an additional layer of security.

Secure Payments

• Escrow Payment Structure: Payments are only released after service completion and client confirmation using a unique code.
• PCI Compliance: Medsift adheres to PCI DSS for handling credit card information.

System and Application Security

• Regular Security Audits: Conducted both internally and externally to identify and address vulnerabilities.
• Penetration Testing: Simulations are conducted to test system defenses and risks are mitigated.
• Patch Management: Security updates and patches are applied promptly to defend against known threats.

User Responsibility

• Strong Passwords: Users are required to use strong, unique passwords that meet complexity standards.
• Phishing Awareness: Users should remain vigilant and avoid sharing sensitive information via unverified channels.
• Account Monitoring: Users are encouraged to report suspicious activities immediately.

Incident Response and Reporting

• Incident Monitoring: The platform is monitored 24/7 for unauthorized or suspicious activities.
• Incident Response Plan: Includes containment, investigation, user notification, and corrective action.
• Reporting Security Incidents: Users are encouraged to report security issues to the Medsift team.

Third-Party Vendor Management

• Vendor Security: Medsift ensures all vendors meet security standards and regulations.
• Data Sharing: Data shared with vendors is limited and handled securely, only with user consent or legal obligation.

Compliance and Legal Obligations

• Data Protection Regulations: Medsift complies with GDPR, HIPAA, and other applicable laws.
• Legal Disclosure: User data may be disclosed only under legal compulsion, with efforts to protect privacy.

Continuous Improvement

• Security Training: All employees undergo ongoing training in security practices.
• Security Policy Review: This policy is regularly reviewed and updated as needed.

Liability Disclaimer

While Medsift takes extensive measures to secure the platform, no system is entirely immune to risks. By using the platform, users accept the inherent risks of online services and agree that Medsift is not liable for losses due to unauthorized access, data breaches, or other incidents unless caused by gross negligence or willful misconduct.

Children’s Privacy Policy for Medsift

Platform Age Requirement

Medsift’s platform is strictly available to users aged 18 years and above. Children under the age of 18 are not permitted to use Medsift's platform, register for an account, or access any of the services provided. Parents and guardians are responsible for ensuring that their children do not have access to Medsift’s platform or any associated accounts.

Parental Responsibility

Parents and guardians are encouraged to monitor their children's online activity and ensure that their login details are not shared or accessible to minors. Unauthorized access by children can lead to misuse, including but not limited to:

• False bookings of healthcare services
• Abuse of communication channels (such as chat features)
• Unauthorized release of sensitive medical records

Consequences of Unauthorized Use

• Account Suspension: The account in question will be immediately suspended, pending investigation.
• Forfeiture of Funds: Any funds associated with the suspended account will be forfeited and will not be refunded.
• Security Review: Medsift reserves the right to investigate any misuse of the platform and take necessary legal or regulatory action to protect users and service providers.

Reporting Unauthorized Use

If a parent or guardian becomes aware that their child under the age of 18 has gained access to a Medsift account, they should immediately contact Medsift support. We will take swift action to suspend the account and investigate the circumstances to prevent further misuse.

Updates to the Children’s Privacy Policy

Medsift reserves the right to update this Children’s Privacy Policy as necessary. Any changes will be communicated clearly to users, and parents/guardians are advised to review this policy periodically to ensure compliance.

By using the Medsift platform, parents and guardians agree to comply with this policy and ensure their children do not engage with the platform in any unauthorized manner.

Children’s Privacy Policy

Platform Age Requirement

Medsift’s platform is only available to users aged 18 years and above. Children under 18 are prohibited from using the platform or registering for an account. Parents and guardians must ensure that children do not access Medsift services.

Parental Responsibility

Parents should monitor their children’s online activity and ensure login credentials are not accessible to minors, to prevent unauthorized access or misuse such as false bookings or the unauthorized release of records.

Consequences of Unauthorized Use

• Account Suspension: Immediate suspension of any account found to be accessed by a minor.
• Forfeiture of Funds: Associated funds will not be refunded.
• Security Review: Medsift may take legal or regulatory action as needed.

Reporting Unauthorized Use

Parents or guardians aware of underage use should contact Medsift support for immediate action and investigation.

Policy Updates

This policy may be updated. Parents and guardians should review it periodically to remain informed.

Disclaimer Policy

General Disclaimer of Warranties

Medsift’s platform is provided “as-is” without warranties. We do not guarantee uninterrupted, secure, or error-free access. Use is at your own risk.

Limitation of Liability

• No liability for damages, personal injury, data loss, or unauthorized access.
• Maximum liability is limited to fees paid within one (1) month prior to the incident.

Medical Disclaimers

• Medsift does not provide medical care. Consult qualified healthcare professionals.
• Telemedicine is not a substitute for emergency services.

Third-Party Content

We do not endorse or guarantee the accuracy of third-party content or services linked on our platform.

No Financial or Legal Advice

Medsift does not offer financial, legal, or insurance advice. Consult professionals where appropriate.

Policy Updates

Medsift may update this disclaimer at any time. Continued use of the platform constitutes acceptance.

User Generated Content Policy

Scope

Users may submit reviews, comments, messages, and feedback. All submissions must comply with platform standards.

Content Guidelines

• Content must be respectful, accurate, and comply with legal standards.
• No medical advice unless by certified professionals within scope.

Prohibited Content

• Offensive, harassing, false, or confidential content.
• Spam, impersonation, or unauthorized record sharing.

Moderation and Enforcement

Medsift may remove content and suspend accounts for violations. Content may be reviewed and moderated.

Intellectual Property

By submitting content, users grant Medsift a license to use it for platform operations and promotions. Users must own their content.

Reporting Violations

Report inappropriate content via support channels.

Policy Updates

This policy may be updated at Medsift’s discretion.

GDPR Compliance Policy

Purpose

To ensure transparency, outline user rights, and detail data processing methods under the General Data Protection Regulation (GDPR).

User Rights

• Access, rectify, erase, restrict, and transfer data.
• Right to object and to lodge a complaint.

Legal Basis

• Contract performance, consent, legitimate interests, legal obligations.

Data Transfers

• Transfers are secured via adequacy decisions, SCCs, or Binding Corporate Rules.

Data Security and Retention

Data is protected via technical and organizational measures and retained only as long as necessary.

Contact DPO

Email: medsiftng@gmail.com

Accessibility Policy

Commitment

• Inclusive design for users with disabilities.
• Compliance with WCAG 2.1 and relevant Nigerian regulations.

Accessibility Features

• Screen reader support, adjustable text, voice/keyboard navigation, closed captions.

Feedback

Feedback is welcome via medsiftng@gmail.com or +2348136946539.

Anti-Discrimination Policy

Scope

Applies to clients, healthcare providers, and all interactions on the platform.

Prohibited Grounds

• Discrimination based on race, religion, gender, disability, etc., is not tolerated.

Reporting

Incidents can be reported via the app or to customer support.

Enforcement

Violations may result in suspension, removal, or legal action.

Transparency Report Policy

Purpose

To explain how Medsift handles data requests from authorities and ensures user privacy.

Types of Requests

• Government, legal, or national security-related requests.

Data Disclosure Protocol

• Legal review, limited disclosure, user notification where possible.

Transparency Reports

Published semi-annually, detailing request volume and outcomes.

Telemedicine Policy

Doctor Responsibilities

• Keep appointments, provide prescriptions, maintain records.

Escrow System

• Payment released only after service completion confirmation.

Patient Responsibilities

• Attend scheduled appointments, confirm service delivery, escalate disputes if necessary.

Health Information Policy

Patient Rights

• Access, share, correct, and retain medical records.

Security Measures

• Encryption, access control, patient consent for data sharing.

Retention and Deletion

Health records are retained as needed and can be deleted upon request, subject to legal obligations.

Physician Agreement

Licensing and Verification

All physicians must hold valid licenses and submit to verification.

Compensation

• Processed through escrow, released post-service completion.

Responsibilities

Maintain patient confidentiality, medical standards, and compliance.

Termination

Both physician and Medsift may terminate service per outlined terms.

In-App Advertising Policy

Types of Ads

• Banner, video, and search ads relevant to healthcare.

Data Usage

Uses anonymized data for ad targeting based on location and interests.

Advertiser Guidelines

• Ads must be accurate, lawful, and non-misleading. Certain types (e.g., herbal or religious ads) are prohibited.

Ad Placement and Reporting

Ads are placed non-intrusively. Users can report violations directly in the app.

Medication Purchase Policy

Purpose

Ensures safe, legal, and responsible use of Medsift for purchasing medications.

Prescription Requirement

All medications require valid prescriptions submitted and verified before approval.

Licensing and Quality

Partner pharmacies must be licensed and compliant with national drug regulations.

Delivery and Handling

Medications are packaged securely and tracked to ensure timely delivery.

Returns and Refunds

No returns accepted for medications, except in cases of delivery error or damage.

User Responsibility

Users must use medications responsibly and report adverse effects to healthcare providers.